Why can't I access PEOPLE Puzzler or past game archives?

PEOPLE Puzzler and the full game archive (past daily puzzles and themed puzzle packs) are exclusive features gated for PEOPLE VIP members. If you are prompted to subscribe or upgrade when tapping Puzzler or past puzzles, please verify that you are signed into the active PEOPLE App account associated with your PEOPLE VIP membership.  For more information on PEOPLE VIP membership benefits and how to sign up, please click here.

What should I do if a game won't load, freezes, or gets stuck on a spinning wheel?

1. Update the App: Open the App Store (iOS) or Google Play Store (Android) and ensure you are on the latest version of the PEOPLE App. Most display and loading issues stem from running an outdated app version.
2. Restart: Force-close the PEOPLE App and reopen it.
3. Check Connection: Ensure your phone is connected to a strong Wi-Fi or cellular network.
4. Reboot: Restart your mobile device.

Android Display Troubleshooting: Oversized or cut-off text in crosswords

If letters in PEOPLE Puzzler or PEOPLE Mini appear oversized, cut off, or overlapping on an Android device:

1. Open your phone's system Settings.
2. Go to Display → Font size / Display size.
3. Select a smaller font/display size setting.
4. Close and reopen the PEOPLE App.

Device & Compatibility Requirements

• Supported Devices: Full support is provided for iPhone and Android mobile phones.
• iPads / Tablets: The PEOPLE App is not currently optimized for iPad or tablets. It will display in an iPhone-sized view, and some interactive game features may not perform as expected.
• Desktops / Laptops: Except for the full-sized PEOPLE Puzzler, all games are exclusive to mobile devices.
• Geographic Availability: The PEOPLE App is currently available for download exclusively in the United States.