How do I manage my subscription or auto-renewal settings?

You can manage your membership preferences, update payment methods, or review billing history at any time:

1. Log in to your account on the PEOPLE website or app.
2. Open the account dropdown menu and select Account Settings.
3. Navigate to the Subscriptions tab to view status, manage auto-renewals, or make changes to your address or payment method.

How Do I Update my Email address?

Member Support is happy to assist you with updating the email address associated with your PEOPLE VIP account.

Before requesting an email address change, please note that PEOPLE is part of the People Inc. family of brands.

Updating the email address associated with your PEOPLE.com account will also update the email address associated with all People Inc. accounts and newsletters connected to that email address.

***To request an email address update, please send an email to membership@people.com from the email address currently associated with your account.***

Customer Support will review your request, process the update, and confirm the change via email as quickly as possible.

Why aren't my VIP perks unlocking in the PEOPLE App?

If you are being prompted to subscribe when attempting to play PEOPLE Puzzler or access past game archives:

1. Verify Sign-In: Ensure you are signed in to the app with the exact email address used to purchase your PEOPLE VIP membership.
2. Check Membership Status: Confirm that your subscription is active under Account Settings then Subscriptions.
3. Update the App: Make sure you have installed the latest version of the PEOPLE App from the App Store or Google Play Store.

How do I contact Membership Support?

If you need additional assistance with your PEOPLE VIP account, deliveries, or perks, our team is here to help!

• Complete the online Support Form.
• Email us directly at vipsupport@people.com.

When contacting support, please include your full name, the email associated with your VIP account, and a brief description of your issue.