If you're experiencing issues with the PEOPLE App, such as the app not loading, freezing, crashing, or features not working as expected, there are a few simple steps you can try to resolve the problem.

Troubleshooting Steps

1. Close and reopen the app

Completely close the PEOPLE App, then reopen it to see if the issue is resolved.

2. Check your internet connection

Make sure your device is connected to a stable Wi-Fi or cellular network. You can also try switching between Wi-Fi and cellular data to see if that helps.

3. Update the PEOPLE App

Make sure you're using the latest version of the PEOPLE App. Visit the Apple App Store or Google Play Store to check for available updates.

4. Restart your device

Turn your phone or tablet off and back on, then try opening the PEOPLE App again.

5. Sign out and sign back in

If you're having trouble accessing your account or certain features, try signing out of the PEOPLE App and signing back in using the email address associated with your account.

Still Need Help?

If the issue continues after trying these steps, please contact our Customer Support team. We're happy to help!

To help us investigate, please include:

• A brief description of the issue and what happens when you encounter it
• Your device type (for example, iPhone 16 or Samsung Galaxy S24)
• Your device's operating system version (iOS or Android)
• Your PEOPLE App version
• Any error messages you receive
• Screenshots or a screen recording, if possible

How to find your PEOPLE App version:

Open the PEOPLE App and go to Account → Manage Preferences. Your app version is displayed directly beneath Manage My Data.

Providing these details will help our team investigate and resolve your issue as quickly as possible.